Overview of our Stores
Our stores are great places to shop, and great places to work.
The chances are, with over 800 stores nationwide, you will have spotted a Carphone Warehouse store before. You may even have been inside one. If so, you’ll know that we’re all about putting the customer first and offering 100% expert, simple, impartial advice on the latest technology.
But you might not know that we are fast becoming experts of the connected world too, as we open up the exciting world of broadband, smartphones, online gaming and beyond.
This year we also made a big change to our Retail Reward Scheme; we scrapped our commission-based pay structure and introduced our new pay deal, which encourages better team-working, and more emphasis on providing great customer service.
Store Roles
Customer Consultant
The purpose of the role is to be there to help our customers make the right product choice every time through simple, impartial advice. They are there to inspire customers with engaging. informative and entertaining product and services demonstrations.
You should be able to work well as part of team too – after all you’ll be working together to achieve group targets. As for making sales, you will be able to spot an opportunity to close a deal – although you’re more interested in giving the exceptional, reliable service that keeps our customers coming back for more.
Assistant Manager
The purpose of the role is to work with the Branch Manager to efficiently manage the running of the branch in order to exceed the budgeted profit target.
The Branch Management team is responsible for delivering the sales numbers through the team, supporting, challenging and developing the team, looking after the customers and living the values of The Carphone Warehouse.
Store Manager (Branch Manager)
Store Managers have full responsibility for all performance results in their store. They are there to achieve the company, regional and branch objectives, ensuring clarity in communications and in performance expectations. Importantly they are also leaders, there to empower the branch team to deliver exceptional customer service.
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