At CPW, your personal and professional development will be given the highest priority, whatever your role and at whatever level you join us. With our 'can do' philosophy, our aim will be to give you the on-the-job learning that will allow you to optimise your unique talents, grow your career and flourish within a stimulating culture.
Your specific training will depend on the area in which you join CPW.
Retail & Direct Sales
Joining us in Retail Sales or Direct Sales, you will attend an intensive induction course to give you the tools, skills and confidence to kick-start your career. Even if you have no experience in mobile communications, you can forge a highly successful career. It's the right abilities and behaviours that are important, coupled with a passion for offering great customer service. If you have these, we'll help you develop and give you all the support you need.
We offer further in-house courses and continual coaching, so you remain an expert on the latest technology, and fully conversant with sales and customer service techniques. We will take an integrated approach to assessment and development throughout your career. Development centres will provide feedback on your performance and we will implement a personal growth plan for you.
Contact Centre
A four-week training programme will launch your career within one of our Contact Centres. The first two weeks will consist of classroom-based learning to give you general information about the telecoms industry and the CPW philosophy, before concentrating on more specific departmental information. The remaining two weeks will be spent in a Launch Team, where you'll answer live customer calls with the assistance and guidance of Team Coaches.
The Contact Centre has also developed Advisor Competency Training (ACT). This is a modular training programme designed to help advisors improve and develop the skills they use within their roles. There are a variety of courses covering the areas such as time management, assertiveness and technical capabilities.
Management Development
If you progress your career well enough to be promoted to a supervisory or Assistant Manager position, you will attend a pre-management course to help you make the step up. Development will begin as soon as you are selected for a management role through an internal assessment centre.
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